Last reviewed: June 2026 — New profile. Confirmed Advanced Feedback’s 1991 founding, tri-country coverage, ShopMetrics and GigSpot registration, PayPal payment, and named clients against the company’s official site.
Advanced Feedback is a mystery shopping company based in San Diego that has operated across the United States, Canada, and Mexico since 1991. It runs shops in nearly every industry, including healthcare, and is best known for its undercover video work. Unlike some healthcare specialists, Advanced Feedback hires shoppers openly, which makes it a friendly place to start.
The company has logged more than 2 million evaluations over three decades. Its assignments run on common shopper platforms, so once you’re registered, the work shows up the same way it does at many other firms. That mix of scale, variety, and open hiring is its main draw.
This review covers how Advanced Feedback works, how to sign up, what it pays, and who it fits. Use it with our best mystery shopping companies guide to plan your rotation.
Quick Facts
- Company
- Advanced Feedback, Inc.
- Headquarters
- San Diego, California
- Founded
- 1991
- Coverage
- United States, Canada, Mexico
- Experience
- 2 million+ evaluations
- Industries
- Healthcare, automotive, dental, fitness, retail, and more
- Platforms
- ShopMetrics and GigSpot (also MSJobBoard)
- Payment
- PayPal
- Known for
- Undercover video mystery shopping
- How to join
- Register free as an independent evaluator
- Cost to join
- Free
- Website
- advancedfeedback.com
Company Background
Advanced Feedback is a San Diego firm that has run mystery shopping since 1991. It calls itself the leading mystery shopping company across the United States, Canada, and Mexico, with more than 2 million evaluations behind it. The work spans both private business and public-sector clients.
Its client list shows the range. Advanced Feedback has run programs for Ochsner Health System and UC San Diego in healthcare, Lexus in automotive, Smile Design Dentistry, Restore Hyper Wellness, and Charter Fitness, among others. Healthcare is one division within a broad, multi-industry business.
The company is best known for undercover video shopping. Its video evaluators use professional concealed cameras and microphones, and the company puts heavy weight on training and ethics for that line of work.
How to Sign Up With Advanced Feedback
Joining is free and app-based. Most assignments are posted on ShopMetrics, which you reach through its mobile shopper app or through the GigSpot app. You register once as an independent evaluator and then apply for jobs in either app.
Basic Requirements
- Be observant and attentive to detail
- Write clearly — reports are the product you deliver
- Have a smartphone for photos, data capture, and video where required
- Have internet access to view jobs and submit reports
Registration is free. Advanced Feedback never charges you to join, and its real messages always come from an advancedfeedback.com address. If anyone asks for a fee or sends a check to deposit and wire back, it’s a scam — see our guide on whether mystery shopping is legit.
Certification and Onboarding
Standard shops need no special training beyond reading the guidelines. Video work is different. Advanced Feedback’s video shoppers complete advanced certifications before taking that work — a sign they’ve trained for the higher-stakes side of the job.
Payment Details
Advanced Feedback manages all shopper payments directly and pays by PayPal. Your specific terms are set when you register and shown on your shopper home page. As with most platforms, each assignment lists its pay before you accept it.
Pay Shown Upfront
You always see the fee and any reimbursement before taking a shop, so there are no surprises. Specialized and video shops generally pay more than basic phone or onsite visits because they ask more of you.
Typical Pay Ranges
| Shop type | What you do | Typical pay |
|---|---|---|
| Phone / online | Calls, online evaluations, or short surveys | Lower; no travel |
| Onsite visit | In-person evaluation with a written report | Varies by shop |
| Video shop | Recorded visit using provided guidelines | Higher; needs certification |
Advanced Feedback doesn’t publish flat rates. Pay is set per assignment and shown before you accept. Confirm the amount in the app.
Types of Shops Available
Advanced Feedback runs a high volume of work in many formats. That variety is a real advantage if you want more than one kind of assignment.
Shop Formats
- Onsite visits — anonymous in-person evaluations and scheduled inspections
- Phone shops — calls with assigned scenarios
- Online evaluations and surveys — web and customer-experience checks
- Undercover video — recorded visits, the company’s specialty
- Brand compliance audits — checking standards across locations
Industries Served
The company works across healthcare, automotive, dental, fitness and wellness, retail, self storage, casinos, education, and employment services. Healthcare shops sit alongside all of these, so you can mix medical assignments with other types if you want steadier volume.
Certifications and Standards
Advanced Feedback leans on recognized industry training. Its video evaluators complete advanced certifications before they take recorded assignments, and the company points shoppers toward the Mystery Shopping Providers Association (MSPA) — the industry’s main trade group — for wider credentials. For video, the company also holds itself to strict equipment and ethics standards.
What Shoppers Say
Public, Advanced-Feedback-specific shopper reviews are limited, so treat the points below as what the setup means for you rather than a wide survey of opinions.
What Shoppers Like
- Open hiring — you can register and start without an invitation
- Wide industry variety, so you’re not locked into one shop type
- Familiar apps (ShopMetrics, GigSpot) with pay shown upfront
- Higher-paying video work for shoppers who get certified
Common Complaints
- Pay terms aren’t visible until you register
- Video shops carry a learning curve and certification step
- Assignment volume depends on active clients in your area
- The company’s public site reads more business-to-business than shopper-facing
The Key to Success With Advanced Feedback
Read each shop’s guidelines closely and deliver clean, detailed reports. If you want the better-paying assignments, invest in video certification early. Shoppers who follow instructions exactly and submit on time tend to get repeat work.
Tips From Experienced Shoppers
- Register on ShopMetrics or GigSpot to see the full Advanced Feedback job pool
- Start with simple onsite or phone shops to build a track record
- Pursue video certification once you’re comfortable — it unlocks higher pay
- Keep your own records of every shop and submission
Contact Information
| Website | advancedfeedback.com |
|---|---|
| Shopper questions | scheduler@advancedfeedback.com or (858) 566-8082 |
| General phone | (858) 566-1287 |
| General email | info@advancedfeedback.com |
| Headquarters | 7940 Silverton Ave, Suite 211, San Diego, CA 92126 |
Frequently Asked Questions
Is Advanced Feedback a legit mystery shopping company?
Yes. Advanced Feedback has operated since 1991, is free to join, and has logged more than 2 million evaluations. It pays through PayPal and only contacts shoppers from an advancedfeedback.com address. It never charges a fee to join or asks you to deposit a check and wire money back.
How do you sign up with Advanced Feedback?
Register free as an independent evaluator on ShopMetrics or through the GigSpot app, both linked from the company’s shopper page. Once your profile is set, you browse and apply for posted shops in the app, and the pay is shown before you accept.
How much does Advanced Feedback pay?
It depends on the shop. Advanced Feedback doesn’t publish flat rates — each assignment lists its fee and any reimbursement before you accept. Video and specialized shops generally pay more than basic phone or onsite visits because they ask more of you.
How does Advanced Feedback pay shoppers?
By PayPal. Your specific payment terms are set when you register and shown in the messages on your shopper home page.
Does Advanced Feedback do healthcare mystery shopping?
Yes. Healthcare is one of many industries it serves, with past clients including Ochsner Health System and UC San Diego. It also runs automotive, dental, fitness, retail, self storage, casino, and education shops, so you can mix medical assignments with other work.
Do you need certification to shop for Advanced Feedback?
Not for standard shops — you only need to read the guidelines. Undercover video shops are different and require completing advanced certification before you can take them.
Is Advanced Feedback Worth It?
For shoppers who want variety and an easy way in, yes. Advanced Feedback is one of the few firms in this healthcare group that hires openly, and its mix of industries means you’re rarely stuck waiting on a single client. The video specialty also gives motivated shoppers a path to higher pay.
It’s a weaker fit if you want a pure healthcare focus or fully transparent pay before signing up. To cover the medical niche specifically, pair it with a healthcare specialist like Perception Strategies; for video-heavy assignments, Reality Based Group is the dedicated specialist. New to medical shops? Start with our healthcare mystery shopping guide.